Effective Date: September 4, 2026
Last Updated: September 4, 2026
Entity: K9 Ventures LLC, 697 N Miami Ave #303, Miami, FL
33136 ("K9", "we")
These terms apply to any business, sole proprietor, or individual service provider
("Business", "you") that creates a business account or subscribes to a paid plan on K9. By
subscribing you represent you're authorized to bind the Business and are at least 18.
A software subscription giving you tools to run and grow a dog-care business on K9 — which
may include: a business profile and discovery/exposure to K9 users, online booking +
calendar + time-blocking, a client list with private notes, in-app service payments (via Stripe — see the Payments Terms), analytics, and (on higher tiers) promoted placement and multi-
staff/location features. Features vary by plan and may change.
No guarantee. K9 provides software tools and exposure only. We make no express or implied warranty regarding customer acquisition, search ranking, booking volume, sales, revenue, or results. You are solely responsible for the services you provide, your pricing, your conduct, and your compliance with all laws and licensing applicable to your Business. Any suggestions, ideas, or feedback submitted by businesses regarding the software become K9's exclusive property (or are assigned under a perpetual, royalty-free license) without obligation or compensation.
Free — basic listing; no subscription.
Solo — $12/month or $120/year .
Pro — $39/month or $390/year .
Annual plans are billed once per year and are offered at a discount (≈ two months free).
Prices are in USD and exclusive of taxes. We may change prices prospectively on notice
upon at least thirty (30) days' advance notice delivered via email or in-app notification; changes take effect at the start of your next billing cycle. Continued use of the subscription or non-cancellation after the effective date of the price change constitutes acceptance of the updated pricing.
In-product disclosure currently shown to users (for your review):
"This is an auto-renewing subscription. By subscribing you authorize K9 to charge your card
every month at the monthly price (for monthly plans) or once per year at the annual price (for annual plans) shown, automatically
until you cancel. Cancel anytime under 'Manage plan' — your plan stays active through the
end of the current billing period, with no further charges. Prices in USD; taxes may apply."
Authorization & auto-renewal. You authorize K9 (via our payment processor, Stripe)
to charge your payment method the then-current fee at the start of each billing period,
automatically renewing (monthly or annually per your selection) until you cancel.
Cancellation. You may cancel at any time through the customer billing portal on the
web. Cancellation stops future renewals; your plan remains active until the end of the
current paid period.
Effect of non-payment / cancellation. On lapse, the account reverts to Free; paid
features (e.g., taking online bookings, in-app payments) are disabled going forward.
Previously confirmed future bookings must be fully honored and processed; new booking creation, intake, and premium features are frozen immediately upon lapse/downgrade; and businesses are strictly prohibited from charging off-platform surcharges, fees, or retaliatory penalties to customers booked prior to downgrade.
Renewal reminders / notices. K9 will provide: (1) an immediate post-purchase confirmation email providing the renewal terms, price, billing frequency, and a direct cancellation link and instructions; and (2) for annual subscriptions, an advance renewal reminder notice delivered between fifteen (15) and forty-five (45) days prior to the renewal date stating the upcoming charge amount, billing date, and simple click-to-cancel instructions.
Compliance target: FTC "Click-to-Cancel"/Negative Option Rule + state Automatic
Renewal Laws (clear & conspicuous disclosure, affirmative consent, simple cancellation).
K9 adheres to this by: (1) displaying clear, conspicuous auto-renewal disclosures in visual proximity to the purchase button; (2) requiring unambiguous affirmative consent; and (3) providing a straightforward 'click-to-cancel' web mechanism that is at least as simple as the sign-up process.
Except where required by applicable law, all subscription fees paid to K9 are non-refundable. Cancellation stops future renewals and billing cycles, but does not entitle you to any refund, credit, or fee proration for unused time remaining in an active billing cycle. Annual subscription plans are offered at a substantial discount (approximately two months free) in exchange for a fixed one-year commitment and are non-refundable once billed. (Customer booking refunds are governed separately by Section 4 of the Payments, Refunds & Cancellations Terms.)
Fees are exclusive of taxes. You are responsible for any taxes on the services/products you sell.
In-app service payments from customers are processed via Stripe Connect and settle to
your connected Stripe account; you are the merchant of record for those transactions
and K9 takes 0% commission. Standard Stripe processing fees apply and are borne by you.
Product sales occur on your own external site; K9 is not involved. See the Payments,
Refunds & Cancellations Terms. Use of Stripe is subject to Stripe's Connected Account
Agreement.
You are responsible for your listings, services, communications, reviews you receive, and
anything you post as a business (including community posts/comments). No unlawful,
misleading, or infringing content; accurate representation of your services and pricing. You grant K9 a non-exclusive, worldwide, royalty-free license to use, display, and publish your business name, trade names, trademarks, logos, public listings, and content across K9's platform, marketing materials, and promotional campaigns.
Client notes / CRM. Notes and client information you save are your data; you act as
the controller of that information and must handle it lawfully (only relevant business
info, no sensitive data you're not entitled to keep, honor deletion requests). K9 processes
it to provide the service. To the extent K9 processes personal information on your behalf, K9 acts as a data processor and Service Provider under applicable privacy laws (including the CCPA/CPRA) and certifies that it will not retain, use, disclose, or sell or share personal information for any purpose other than providing the services specified in these Terms. K9 disclaims all liability for any unlawful data collection or processing by the Business prior to ingest. If the Business exercises any statutory audit rights under applicable privacy laws, it must provide K9 with at least thirty (30) days' prior written notice.
Verification & licensing. If your business provides regulated services (such as veterinary care or pet insurance), you represent and warrant that you maintain all required licenses, registrations, and insurance in good standing. K9's verification process conducts administrative checks only and is not an endorsement, audit, or guarantee of qualifications or credentials. Submitting false verification materials is a material breach and grounds for immediate account suspension or termination.
We may suspend or terminate a business account for violations of these terms, the general
Terms of Service, fraud, payment abuse, harm to users, or legal risk. Your use of K9 is also subject to the prohibited conduct rules under Section 4 of the general Terms of Service, the Community Guidelines, and the Trust & Safety Policy.
Any violation of these rules, submission of fraudulent information, or conduct that creates safety or legal risks may result in immediate suspension or permanent removal of your account and listings.
These terms apply while you have a business account.
You may terminate your subscription at any time by cancelling through your account billing portal, with termination taking effect at the end of your current billing cycle. Either party may terminate these Terms for convenience upon thirty (30) days' written notice, or immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of receiving notice. K9 may immediately suspend or terminate your account, subscription, and access to the Service without prior notice or cure period if K9 reasonably believes you have engaged in fraud, payment abuse, submitted false credentials, violated acceptable use or safety policies, created legal exposure for K9, or if required by law. Upon termination or expiration, your access to paid subscription features and license to use K9 for Business terminates immediately, but you remain obligated to honor any confirmed customer bookings scheduled prior to termination. All provisions that by their nature should survive termination shall survive, including accrued payment obligations, feedback licenses, data processing certifications, disclaimers, limitations of liability, indemnification obligations, and dispute resolution procedures.
The service is provided "as is"; no warranty of bookings, income, or results; K9 is not
responsible for the acts/omissions of customers or of your business.
To the maximum extent permitted by law, K9's total aggregate liability to you under these Subscription Terms will not exceed the greater of (a) the subscription fees you paid to K9 in the twelve (12) months before the claim arose, or (b) $100 USD. Neither party will be liable for indirect, incidental, special, or consequential damages, or lost profits. These limitations do not apply to either party's gross negligence, willful misconduct, or indemnification obligations. You agree to indemnify, defend, and hold harmless K9 and its affiliates from any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (i) your services, products, or advice, including malpractice, negligence, or injury; (ii) your content; (iii) your violation of applicable law, regulatory standards, or these Terms; or (iv) disputes with your customers. Limitation of liability and indemnification per the general ToS.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. As commercial B2B subscribers, any dispute arising out of or relating to these Terms or your subscription will be resolved exclusively through: (a) a mandatory 30-day good-faith informal negotiation period; followed by (b) final and binding commercial arbitration administered by the American Arbitration Association (AAA) or JAMS under its Commercial Arbitration Rules (and not consumer arbitration rules), seated in Florida; or (c) for any matter not submitted to arbitration, the exclusive jurisdiction and venue of the state or federal courts located in Florida. To the maximum extent permitted by law, both parties waive any right to a trial by jury and any right to bring or participate in a class, collective, consolidated, or representative action.
We may update these terms from time to time. If we make material changes, we will provide at least thirty (30) days' advance notice through the Service, via in-app notification, or by email to the contact address associated with your account. If you do not agree to the updated terms, you may cancel your subscription without penalty before the changes take effect. Your continued maintenance or use of your subscription after the effective date constitutes your acceptance of the updated terms.
K9 Ventures LLC — hello@joink9.app · support@joink9.app