Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]
DRAFT TEMPLATE — NOT LEGAL ADVICE. This document must be reviewed by a licensed attorney before use, and by counsel with healthcare/insurance regulatory experience specifically before onboarding veterinary or insurance businesses. It has not been tailored to any state, country, or business structure.
This Business Partner Terms & Data Security Addendum (“Business Terms”) applies to any business, professional, or organization (“Business,” “you,” or “your”) that creates, claims, or maintains a business listing on K9 (a “Business Account”), including but not limited to groomers, veterinary practices, pet insurers, and product sellers. These Business Terms supplement, and are in addition to, the K9 Terms of Service and User Agreement, which also apply to your use of the Service. In the event of a conflict between the two, these Business Terms govern with respect to your Business Account.
By creating or claiming a Business Account, you represent that you are an owner, officer, or authorized representative of the Business with actual authority to accept these Business Terms on the Business's behalf, and that all information you provide about the Business — including its legal name, category, location, and contact details — is true, current, and not misleading.
K9 offers a verification process intended to confirm that a claimed listing is genuinely controlled by the Business it represents. Verification may rely on a work-email domain match, submission of a business license, permit, or registration document, or other means K9 selects in its discretion. Submitting false, forged, expired, or misleading verification materials is a material breach of these Business Terms and may result in immediate suspension, permanent removal of your listing, and referral to appropriate authorities where warranted. Verification confirms only basic administrative domain or document checks — it is not an audit, accreditation, background check, or investigation, and it indicates only that K9 performed the stated check. It is not a guarantee, warranty, or endorsement of the Business's quality, licensure, insurance, credentials, or fitness to provide any service, and K9 disclaims all liability for the accuracy, authenticity, or ongoing validity of any third-party credential, license, or document.
You grant K9 a non-exclusive, worldwide, royalty-free license to host, display, and distribute the name, logo, description, photos, and other material you submit for your Business Listing (“Listing Content”), solely for the purpose of operating and promoting the Service. You represent that you own or have the necessary rights to all Listing Content, including any trademarks, logos, or photographs, and that it does not infringe any third party's rights. You retain ownership of your Listing Content and may request its removal at any time by removing or deactivating your listing. Even after removal or deactivation, K9 retains a limited, perpetual, irrevocable, sublicensable right to retain and display Listing Content as reasonably necessary to maintain standard backups and archives, historical and transactional records, aggregated or de-identified data sets, and the integrity of user reviews, and as otherwise required by law.
Reviews and “recommended by” signals on K9 are generated by users based on their own experience. You may not create, purchase, or solicit fake or incentivized reviews, offer compensation or discounts conditioned on a positive review, review your own Business or a competitor's, or retaliate against a user for a truthful negative review, including through harassment, legal threats, or denial of service. Any incentive you offer in exchange for a review must comply with applicable advertising and endorsement laws, including clear disclosure of the relationship between the Business and the reviewer. You may report a review you believe is false or violates these Business Terms; K9 will review such reports but does not guarantee removal of any specific review.
Any discount code, promotion, or offer you post is created and controlled by you. You are solely responsible for honoring it, for its accuracy, for any restrictions or expiration you state, and for removing or updating it once it is no longer valid. K9 is not a party to the redemption of any offer and is not responsible for disputes between you and a user arising from it.
Business Listings are currently offered at no cost. K9 reserves the right to introduce listing fees, subscription tiers, promoted or premium placement rates, or marketplace facilitation commissions in the future, upon at least 30 days' advance notice to existing Business Accounts. Your continued use or maintenance of a Business Listing after such fees take effect constitutes your acceptance of them.
If your Business provides veterinary, medical, insurance, financial, or other licensed or regulated services, you are solely responsible for maintaining all licenses, registrations, permits, and insurance required by law in every jurisdiction in which you operate. You represent and warrant that you maintain, in force, all professional malpractice, commercial general liability, and other insurance required by law or reasonably appropriate for your services. K9 does not verify professional licensure, medical credentials, insurance, or regulatory good standing as part of the verification process described in Section 3, and a K9 “Verified” badge is not a representation that your Business is properly licensed, insured, or in good standing with any regulator. K9 is a technology platform only: it does not engage in the corporate practice of veterinary or human medicine, does not act as an insurance producer, broker, agent, or underwriter, and does not provide medical, veterinary, insurance, financial, or legal advice. K9 is not responsible for the professional services you provide to any user.
Verification materials you submit — including business license or registration documents and any identifying information — are used solely to evaluate and process your verification request and are accessible only to K9 personnel and systems involved in that process. K9 will not publicly display verification documents. You are responsible for safeguarding your own Business Account credentials and for promptly notifying K9 at support@joink9.app if you believe your account has been compromised or if verification materials were submitted fraudulently on your Business's behalf. If K9 experiences a security incident affecting your Business Account data, K9 will notify you in accordance with applicable law.
K9 does not currently process payments on your behalf. If K9 introduces payment or booking features (for example, through a PCI-DSS-compliant third-party processor such as Stripe): (a) K9 acts solely as a technology platform and, where applicable, a limited payment-collection agent and marketplace provider — it is not the seller or provider of your goods or services; (b) payment processing will be governed by the processor's own terms and connected-account agreements, and you are responsible for establishing and maintaining any required processor account; (c) you remain solely responsible for setting and honoring your cancellation and refund policies and for resolving customer disputes; and (d) you are solely responsible for determining, collecting, reporting, and remitting all applicable taxes on your sales, except to the extent K9 is required by law to collect and remit sales tax as a marketplace provider (for example, under Florida Statutes § 212.05965). If K9 facilitates high-volume third-party sales, you agree to provide and verify the seller identity, tax, bank, and contact information required by applicable law, including the federal INFORM Consumers Act (15 U.S.C. § 45f).
Your Business's trademarks, logos, and brand assets remain your property. The K9 name, logo, platform design, and underlying software remain the property of K9 and its licensors. Nothing in these Business Terms grants you any right to use K9's trademarks or branding without separate written permission.
K9 may suspend your Business Account, remove your listing, or revoke your Verified status at any time, with or without notice, if K9 believes in good faith that you have violated these Business Terms, submitted false verification materials, engaged in review manipulation, lost or had suspended any required professional license, or created legal or safety risk for users. You may deactivate your Business Account at any time by contacting support@joink9.app.
THE SERVICE IS PROVIDED TO BUSINESSES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, K9 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOST PROFITS OR LOST BUSINESS, ARISING FROM YOUR BUSINESS ACCOUNT OR LISTING. K9'S TOTAL AGGREGATE LIABILITY TO YOU UNDER THESE BUSINESS TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID K9 IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100 USD. THIS CAP APPLIES ACROSS ALL CLAIMS AND CAUSES OF ACTION IN THE AGGREGATE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO THE ABOVE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to indemnify and hold harmless K9 and its officers, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your Listing Content; (b) any professional service, product, or advice you provide to a user, including claims of malpractice, negligence, or breach of professional duty; (c) any injury, illness, death, or property damage caused by any product or service you sell, promote, or provide (including product-liability claims); (d) any discount code, offer, or promotion you post; (e) your violation of these Business Terms or applicable law, including any FTC, consumer-protection, or advertising/endorsement violation or resulting regulatory inquiry or fine; (f) any third-party intellectual-property claim arising from your trademarks, logos, or Listing Content; (g) any tax obligation of your Business; or (h) any false or misleading verification materials you submit.
These Business Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. For any dispute arising out of or relating to these Business Terms or your Business Account, you and K9 agree to resolve it exclusively through (a) final and binding commercial arbitration administered by the American Arbitration Association (AAA) or JAMS under its commercial arbitration rules, seated in Florida, or (b) for any matter not submitted to arbitration, the state or federal courts located in Florida, to whose exclusive jurisdiction and venue you consent and waive any objection. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND K9 EACH WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. A 30-day good-faith informal negotiation period (initiated by written notice to support@joink9.app) applies before either party commences arbitration or litigation.
K9 may update these Business Terms from time to time. Material changes will be communicated to Business Accounts in advance through the Service or by direct notice to the contact information on file. Continued maintenance of a Business Account after changes take effect constitutes acceptance of the updated Business Terms.
Questions about these Business Terms, or requests related to verification or data security, can be sent to support@joink9.app.